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In case customer’s programmer can’t read any types of key chips like key ID46, 47, 48,49, AES and 5C ect. Client need to go to programmer menu as shown follows and provide the programmer version information and device series number. First of all, make sure that you have not connected the programm...
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You download the PC suite from Autel website, then run the PC suite app on your desk top. Connect your device to the computer through USB. During the process, select the following Then you use it with the OE software.
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Some customer is having trouble connecting the device to Autel update server. Show error as follows: The reason why that happens is because customer network environment can’t access Autel server, the DNS domain IP address is not allowing it to access autel server. To fix this problem. You can do ...
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How to send datalog after disconnecting from the vehicle and performing function failure.
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To remotely connect to the Autel tablet device, here we use Autel IM608 as a demo to show the procedure. After entering the software, stay in the below page until the end. Page from the other side (PC end)to connect your tablet shown as below.
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To check whether the key programming function or IMMO part replacement function is supported or not, you can go to function viewer APP to check whether it is supported or not. If you are not sure what triangle and solid circle means, you can click on the question mark on the top right corner to...
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Let's show you how to Add key for BMW F10 CAS4/CAS4+ with Autel MaxiIM IM608! Note：If you encounter any type of problem during the process, please upload the datalog on the top-right corner after failing to perform the functions. Please connect your device to the network while performing the foll...
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In case that customer can’t upload the datalog but needs datalog to analysize.You can get the datalog from the PC.The way to do that is as follows:Please connect your tablet to the PC, then manually get the datalog from your device and send it here.The datalog direcotory is as follows:“PC\ MaxiIM...
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Some customers are having trouble connecting the device to Autel update server. Show error as follows: The reason why that happens is because customer network environment can’t access Autel server, the DNS domain IP address is not allowing it to access autel server. To fix this problem. You can d...
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Notice of suspension of part of AUTEL business on February 7:  On February 7, 2021, this Sunday, 10:00-18:00 Beijing time, the AUTEL server needs to be backed up simultaneously, and some services will be suspended. The following services will be affected:1. Product registration service suspends2....
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